White Label DSP: Support & SLA
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Programmatic advertising is dense with acronyms, and your advertisers won't all know them. An AdTech Glossary is maintained with plain-language explanations of the terms that come up most: DSP, SSP, RTB, QPS, CPM, CPC, CPA, tracking and fraud terminology. Open the AdTech Glossary A few that ca...
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Platform status and release notes
Platform Status A live status page shows uptime, scheduled maintenance, incidents and platform availability. Check it first if something looks wrong across the whole platform rather than in one campaign — it saves raising a ticket for a known incident. Changelog Every release is published with... -
Support channels and response times
Pick the channel that fits the question. | Channel | Best for | Response | |---|---|---| | Email | Account, billing, onboarding, general platform questions | Within 24 hours | | Live chat | Quick questions while exploring or setting up | Business hours, instant | | WhatsApp | Faster, direct comm... -
What support covers, and support tiers
What the Support Center covers Launching, customizing, operating and scaling your branded DSP — onboarding, branding, advertiser setup, integrations, supply, traffic quality, billing and technical guidance. Support by plan Trial — support for account setup, platform access, branding questions ...