Platforms need maintenance: upgrades, infrastructure work and security patches. The Service Level Agreement sets out how it's handled on hosted plans.
The commitment
- Planned maintenance is announced at least 48 hours in advance.
- It is kept outside peak hours where possible.
- Planned maintenance does not count as downtime when availability is measured.
Where to see it
Maintenance and the live health of every service are shown on status.adtech.eu. Release notes for each platform version are at adtech.eu/releases.
What to do when maintenance is announced
- Check the time window against your advertisers' busiest hours.
- Tell key clients if their campaigns might be affected, especially those with time-critical launches.
- Avoid big changes during the window: no major campaign launches or billing runs.
- Check delivery afterwards on your largest campaigns.
Urgent security patches
Security patches may not wait for a scheduled window. On Support & Maintenance plans for licensed platforms, security patches are applied as soon as they are ready.
Self-hosted platforms
If you license the platform and host it yourself, you schedule maintenance on your own servers, and the hosted SLA doesn't apply.
Related: Platform status and release notes · How upgrades reach your platform
Nov 13, 2026