On a White Label DSP, you own the advertiser relationship. Your advertisers see your brand, your support contacts and your terms, so they come to you for help.
Who handles what
| Your advertisers ask about | Who answers |
|---|---|
| Their account, campaigns, top-ups and invoices | You |
| Your prices, margins and terms | You |
| A platform bug or outage | You report it to AdTech Europe; we fix it |
| How a feature works | You, with our knowledge base and team behind you |
AdTech Europe supports you, the operator, by email, live chat, WhatsApp and scheduled calls. See the Support Center.
Why it works this way
Your advertisers never see AdTech Europe anywhere: the platform, emails and reports carry only your brand, as described on the White Label DSP page. Being contacted by another company would break that.
Tools that reduce your support load
- AI Support Assistant: answers questions and helps with setup inside the platform.
- Knowledge Base: documentation and troubleshooting under your brand.
- Campaign statuses: every campaign shows why it isn't getting traffic, which answers the most common ticket.
Set it up properly
Put your support email on your legal pages and in your platform settings, and decide your own response times before your first advertiser signs up.
Related: What support covers, and support tiers · Your own terms and legal pages
Nov 13, 2026