Two kinds of report need to reach AdTech Europe quickly: ads that break the rules and security problems. Both go to support@adtech.eu.
Reporting an ad
If you or one of your advertisers' users sees an ad that breaks the Advertising Policy — malware, phishing, fake system warnings, impersonation and so on — email support@adtech.eu with:
- The ad — a screenshot, and the landing page URL if you have it.
- The page or app where you saw it.
- Date, time and country, if you know them.
Ads can be rejected, paused or removed before and during delivery.
Inside your own platform
As an operator you can act first: pause the campaign, check the landing page, and suspend the advertiser if needed. Then report it so the source is checked across the network.
Reporting a security problem
Per the Acceptable Use Policy:
- Tell AdTech Europe at support@adtech.eu.
- Give reasonable time to fix it before sharing it.
- Do not probe, scan or test the systems for weaknesses without written permission.
Personal data incidents
If an incident may involve personal data, say so in the subject line. Under the Data Processing Agreement, you are notified of a personal data breach without undue delay and within 48 hours.
Related: Support channels and response times · The landing-page guard