Pick the channel that fits the question.
| Channel | Best for | Response |
|---|---|---|
| Account, billing, onboarding, general platform questions | Within 24 hours | |
| Live chat | Quick questions while exploring or setting up | Business hours, instant |
| Faster, direct communication | Under 2 hours | |
| Zoom | Onboarding, setup guidance, platform walkthroughs, business questions | Scheduled |
Self-serve resources
- Knowledge Base — this library
- AdTech Glossary — plain explanations of DSP, SSP, RTB, QPS, CPM, tracking and fraud terms
- Platform Status — uptime, maintenance, incidents
- Changelog — releases and platform changes
To get a fast answer, include
- The campaign or creative ID
- What you expected, and what actually happened
- When you saw it, with the timezone
- What Campaign Health Check reported, if it's a delivery issue
Related: What support covers, and support tiers · Platform status and release notes
Sep 7, 2026