Pick the channel that fits the question. Support runs 24/7; sales works Monday to Friday.
| Channel | How to reach us | Best for |
|---|---|---|
| support@adtech.eu | Account, billing, technical questions; anything that needs a record | |
| Live chat | On adtech.eu/support | Quick questions |
| +1 470 570 7000 | Fast, direct contact | |
| Zoom | Book a screen-share | Onboarding, walkthroughs, business questions |
General and sales questions: contact@adtech.eu.
Response times (hosted plans, per the SLA)
- Critical (platform down, no bidding) - first response within 1 hour, 24/7
- High (key feature broken) - within 4 business hours
- Normal (question or minor issue) - within 1 business day
Self-service
- Knowledge Base - this library
- Release notes - adtech.eu/releases
- System status - status.adtech.eu
- Dictionary - adtech.eu/dictionary
- White papers - adtech.eu/whitepaper
To get a fast answer, include
- The campaign or creative ID
- What you expected, and what actually happened
- When you saw it, with the timezone
- What Campaign Health Check reported, if it's a delivery issue
Related: What support covers, and support tiers · Platform status and release notes
Nov 13, 2026