No. The Service Level Agreement applies to clients on a hosted platform plan (DSP, SSP, ADX, DMP or white-label). Source-code licences hosted by the client are not covered.
Why
The SLA measures the availability of the bidding and ad-serving systems that AdTech Europe runs and monitors. When the platform runs on your servers, we don't control the hardware, network or configuration, so we can't promise its uptime.
What hosted plans get
- An aim of 99.9% monthly availability, measured by our monitoring and published on status.adtech.eu.
- First response times by priority: Critical 1 hour 24/7, High 4 business hours, Normal 1 business day.
- Service credits if availability falls below target.
What self-hosted operators can do instead
- A Support & Maintenance plan: updates, fixes, priority support, health checks and security patches.
| Plan | Price |
|---|---|
| Basic | $390 / month |
| Priority | $790 / month |
| Dedicated | $1,490 / month |
All are billed monthly and can be cancelled at any time.
- Hosting & DevOps support, if you'd like help running the servers.
- Your own monitoring, for example the Security Watch plugin for daily security checks.
If uptime guarantees matter more to you than owning the infrastructure, a hosted plan may be the better fit.
Related: SLA service credits: when and how to claim · Support & Maintenance plans for licensed platforms
Nov 13, 2026