Is there a trial?
No. There is no trial and no refund guarantee. Every product has a working demo instead: book a demo and we show you the platform working before you buy. See Is there a trial?.
Cancelling a monthly plan
Monthly plans can be cancelled at any time. They stop at the end of the paid period.
Annual plans and licenses
Annual and source-code licences follow the terms in your order or contract.
Setup and custom work
Setup, onboarding and custom development fees are not refundable once work has started. Fixed-price services can be refunded in full before work starts; after that, refunds follow the scope in your proposal.
Advertising credit
- Advertising runs on a prepaid basis.
- Unused credit expires 12 months after it was added.
- Unused credit can be refunded on request, minus payment processing fees and any bonus credit, unless the account was closed for breaking our policies.
- Spend already delivered is not refundable.
How to ask for a refund
Email support@adtech.eu from your account email, with your account ID and the payment. We answer within 5 business days and send approved refunds to the original payment method within 14 calendar days.
Chargebacks: please contact us first. Accounts with open chargebacks may be paused until they are resolved.
Full terms: Refund Policy.
Related: Cancellation and refunds · Plans and prices