This summarises the Refund Policy of 3DMA Ltd., dba AdTech Europe. The policy itself and your order or contract always take precedence.
Monthly plans
Monthly plans can be cancelled at any time. They stop at the end of the paid period. There is no long contract.
Setup, onboarding and custom development
These fees are not refundable once work has started.
Annual plans and source-code licences
They follow the terms in your order or contract.
Services
Fixed-price services can be refunded in full before work starts. After work starts, refunds follow the scope in your proposal.
Advertising credit
Advertising runs on a prepaid basis. Unused advertising credit expires 12 months after it was added. Unused credit can be refunded on request, minus payment processing fees and any bonus credit, unless the account was closed for breaking our policies. Spend already delivered is not refundable.
Is there a refund guarantee or trial?
No. Instead, every product has a working demo you can see before you buy. See Can I try a product before buying?
How to ask for a refund
Email support@adtech.eu from your account email with your account ID and the payment. We answer within 5 business days and send approved refunds to the original payment method within 14 calendar days.
Chargebacks
Please contact us before opening a chargeback. Accounts with open chargebacks may be paused until they are resolved.
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