Yes. Nothing is built before you have the scope, the timeline and the cost in writing.
What the proposal includes
- Scope: what will be built and what will be connected.
- Timeline: when each part is delivered.
- Cost: the price for the work described.
How you get there
- Send the request form with your project details and budget range.
- Have a consultation call about what you need.
- Receive the proposal.
After you accept
- Development starts and the team connects the build to your systems.
- You receive the software at delivery, with ongoing support.
What if the scope changes?
Changes are discussed and agreed before they are built, so you always know what you are paying for.
Refunds
Under the Refund Policy, setup, onboarding and custom development fees are not refundable once work has started, which is another reason the written proposal comes first.
See AdTech Development and the Refund Policy. Related: How do I start a custom development request? and Cancellation and refunds.
Nov 13, 2026