Yes. Nothing starts before you have the scope, the timeline and the cost in writing. This applies to every service.
The three steps
- Tell us the goal: a short call or the contact form.
- Get a proposal: scope, timeline and cost in writing.
- We deliver: with support after launch.
Fixed-price plans
For services with published plans (for example Integrations, Launch & Training or Creative Services), plans start at the prices shown. If your needs fit a plan, you can order it in My Account. If you need something bigger or different, a custom setup is quoted after a short call.
Audit-first services
- Platform Migration: what you have is mapped in an audit, then you get the cost and timeline in writing.
- AdTech Development: a consultation, then a proposal with timelines and costs.
Why it matters for refunds
Fixed-price services can be refunded in full before work starts. After work starts, refunds follow the scope in your proposal, so the written scope protects you.
See Services. Related: How do I order a service, and what happens next? and Will I get a written proposal before any development starts?.