Yes. Fixed-price services can be refunded in full before work starts. After work starts, refunds follow the scope in your proposal.
Which services are fixed-price
Services sold as one payment, for example:
- Integrations: Single $990, Pack of 3 $2,490, Pack of 6 $4,490
- Platform Migration: from $2,900
- Launch & Training: from $1,490
- Creative Services: from $490
- AdTech Consulting: from $490
Monthly services
Monthly plans (Hosting & DevOps, Support & Maintenance, Managed Campaigns) are billed monthly and can be cancelled any time; they stop at the end of the paid period.
Fees that are not refundable once work starts
Setup, onboarding and custom development fees are not refundable once work has started.
Licences
Annual and source-code licences follow the terms in your order or contract.
How to ask
Email support@adtech.eu from your account email with your account ID and the payment. You get an answer within 5 business days, and approved refunds go to the original payment method within 14 days.
Read the Refund Policy. Related: How are services billed? and How do I order a service, and what happens next?.