Payments and Billing
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Are fixed-price services refundable before work starts?
Yes. Fixed-price services can be refunded in full before work starts. After work starts, refunds follow the scope in your proposal. Which services are fixed-price Services sold as one payment, for example: Integrations: Single $990, Pack of 3 $2,490, Pack of 6 $4,490 Platform Migration: from $... -
This summarises the Refund Policy of 3DMA Ltd., dba AdTech Europe. The policy itself and your order or contract always take precedence. Monthly plans Monthly plans can be cancelled at any time. They stop at the end of the paid period. There is no long contract. Setup, onboarding and custom dev...
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Does unused advertising credit expire?
Yes. Unused advertising credit expires 12 months after it was added. Here is how credit works under the Refund Policy. Prepaid advertising Advertising runs on a prepaid basis: you add funds, and spend is deducted as campaigns deliver. Each top-up has its own 12-month window from the date it was... -
Services such as integrations, hosting, migration and training are ordered and paid in My Account, and you receive the invoice and receipt by email. There are two billing patterns. One payment, no setup fee | Service | Plans | |---|---| | Integrations | $990 · $2,490 · $4,490 | | Platform Migra...
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How do I add funds to my advertising balance?
Advertising on AdTech Europe runs on a prepaid basis: you add funds first and campaigns spend from that balance. Adding funds Sign in to My Account. Open Billing and choose Add Funds. Pay by card in a few clicks. Card and wallet payments go through Stripe; AdTech Europe never sees your card num... -
How do I claim an SLA service credit?
If a hosted platform misses its uptime target, the Service Level Agreement lets you request a credit on your next invoice. Who can claim Clients on a hosted platform plan: DSP, SSP, ADX, DMP or white label. Source-code licences hosted by the client are not covered. Credit levels The target is... -
Do I get invoices? Yes. Every payment comes with an invoice in your account. Where do I find them? In My Account. For services ordered in My Account (such as Hosting & DevOps, Launch & Training or Support & Maintenance), the invoice and receipt are also sent by email. Which compan...
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Is there a trial? Can I try a product before buying?
Is there a trial? No. AdTech Europe does not offer a trial or a refund guarantee. How can I see it first? Every product has its own working demo. Book a 30-minute demo and the team shows the product working and tells you which option fits: monthly rent, license or full source code. Book a de... -
Paying a license or source code in 12 monthly payments
Can I pay a license in parts? Yes. A license or the full source code can be paid in one payment, or in twelve monthly payments with a setup fee of one payment. Prices | Product | License | License in 12 parts | Source code | Source code in 12 parts | | --- | --- | --- | --- | --- | | DSP, SSP ... -
Licenses and full source code can be paid through Escrow.com as an alternative to card or wallet payment through Stripe. How it works Your money is held by Escrow and released only when the ad tech is delivered. This protects both sides on a large one-time purchase: you know the payment is safe...
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Payment methods and currencies
How can I pay? By card or wallet through Stripe. Payments are made securely: AdTech Europe never sees your card number. Licenses and source code can also be paid through Escrow.com. See Paying through Escrow.com. Which currencies can I pay in? Seven currencies: US dollar (USD) Euro (EUR) Bri... -
VAT and company details on AdTech Europe invoices
Every payment comes with an invoice in your account. Invoices are issued by the company behind AdTech Europe. Issuer details | | | |---|---| | Company | 3DMA Ltd., trading as AdTech Europe | | Address | Aristotelous 6, Kavala 65302, Greece | | Registration number | 202741345 | | VAT number | BG... -
What happens if I open a chargeback?
The Refund Policy asks clients to contact AdTech Europe before opening a chargeback. Accounts with open chargebacks may be paused until they are resolved. Why contact first Most payment questions are faster to settle directly than through a card dispute, which can take weeks and pauses your cam... -
Is there a setup fee? It depends on how you pay: | How you pay | Setup fee | | --- | --- | | Monthly rent | One-time setup fee equal to one month | | Yearly rent (10 months for 12) | No setup fee | | License or source code, one payment | No setup fee | | License or source code, 12 monthly payme...