If a hosted platform misses its uptime target, the Service Level Agreement lets you request a credit on your next invoice.
Who can claim
Clients on a hosted platform plan: DSP, SSP, ADX, DMP or white label. Source-code licences hosted by the client are not covered.
Credit levels
The target is 99.9% monthly availability of the bidding and ad-serving systems.
| Monthly availability | Credit |
|---|---|
| Below 99.9% | 5% of the monthly platform fee |
| Below 99.5% | 10% |
| Below 99% | 25% |
Credits are capped at 25% of the monthly fee and are the sole remedy for downtime.
How to claim
- Check availability for the month on status.adtech.eu.
- Email support@adtech.eu (or use live chat) within 30 days.
- The credit is applied to the next invoice.
What does not count
- Planned maintenance, announced at least 48 hours in advance.
- Problems caused by your own systems, third-party exchanges or networks, force majeure, or use that breaks the policies.
Example
A DSP rented at $500 a month that reaches 99.4% availability in a month qualifies for the 10% level: a $50 credit.
Related: What uptime does AdTech Europe commit to? · Invoices
Nov 13, 2026