The Refund Policy asks clients to contact AdTech Europe before opening a chargeback. Accounts with open chargebacks may be paused until they are resolved.
Why contact first
Most payment questions are faster to settle directly than through a card dispute, which can take weeks and pauses your campaigns in the meantime.
How to raise a billing issue
- Email support@adtech.eu from your account email.
- Include your account ID and the payment in question.
- You get an answer within 5 business days.
- Approved refunds go back to the original payment method within 14 days.
What can be refunded
- Advertising credit: unused credit on request, minus payment processing fees and any bonus credit, unless the account was closed for breaking the policies. Delivered spend is not refundable. Credit expires after 12 months.
- Monthly plans: can be cancelled any time and stop at the end of the paid period.
- Setup, onboarding and custom development fees: not refundable once work has started.
- Annual and source-code licences: follow the terms in your order or contract.
- Fixed-price services: refundable in full before work starts.
Paying for a license safely
For licenses and source code you can pay through Escrow.com, where funds are released when the ad tech is delivered.
Related: Cancellation and refunds · Paying through Escrow.com
Nov 13, 2026