Yes. Unused advertising credit expires 12 months after it was added. Here is how credit works under the Refund Policy.
Prepaid advertising
- Advertising runs on a prepaid basis: you add funds, and spend is deducted as campaigns deliver.
- Each top-up has its own 12-month window from the date it was added.
Refunding unused credit
- Unused credit can be refunded on request.
- Payment processing fees and any bonus credit are deducted.
- Credit is not refunded if the account was closed for breaking the policies.
- Spend already delivered is not refundable.
How to ask
Email support@adtech.eu from your account email with your account ID and the payment. Requests are answered within 5 business days, and approved refunds go to the original payment method within 14 days.
Tips
- Top up in amounts you expect to spend within the year.
- Check your balance in your account before a large top-up.
Chargebacks
Please contact support before opening a chargeback; accounts with open chargebacks may be paused until resolved.
Read the Refund Policy. Related: How do I add funds to my advertising balance? and Cancellation and refunds.
Nov 13, 2026