This article covers advertising credit bought from AdTech Europe under our Refund Policy. If you run a White Label DSP, the rules for your advertisers are the ones in your own terms.
The rules for AdTech Europe advertising credit
- Advertising runs on a prepaid basis.
- Unused credit expires 12 months after it was added.
- Unused credit can be refunded on request, minus payment processing fees and any bonus credit, unless the account was closed for breaking our policies.
- Spend already delivered is not refundable.
How to ask for a refund of unused credit
- Email support@adtech.eu from your account email.
- Include your account ID and the payment you are asking about.
- We answer within 5 business days, and approved refunds go back to the original payment method within 14 days.
For operators: setting your own rules
Your advertisers pay into your gateways, so you decide how long their credit lasts and when it is refunded. Write it into your own terms and make sure it is visible before they pay. Common choices are:
- an expiry period for unused credit,
- whether bonus or promo credit is refundable (usually not),
- deduction of payment fees on refunds.
Being clear up front prevents most disputes and chargebacks.
Related: What is refundable · Your own terms and legal pages
Nov 13, 2026