Refunds follow the AdTech Europe Refund Policy. In short:
There is no trial period and no refund guarantee on platform plans. You can see every product first in a working demo - see Can I try before I buy?.
Platform plans
- Monthly plans can be cancelled at any time and stop at the end of the paid period.
- Setup, onboarding and custom development fees are not refundable once work has started.
- Annual plans and source-code licences follow the terms in your order or contract.
Services
Fixed-price services can be refunded in full before work starts. After work starts, refunds follow the scope in your proposal.
Advertising credit (accounts with AdTech Europe)
- Advertising runs prepaid.
- Spend already delivered is not refundable - the inventory was bought and served on live exchanges.
- Unused credit can be refunded on request, minus payment processing fees and any bonus credit, unless the account was closed for breaking our policies.
- Unused advertising credit expires 12 months after it was added.
On your own white label platform your advertisers pay you, through your own gateways, so the refund terms for them are yours to set.
How to ask
Email support@adtech.eu from your account email, with your account ID and the payment. We answer within 5 business days and send approved refunds to the original payment method within 14 calendar days. Please contact us before opening a chargeback - accounts with open chargebacks may be paused until resolved.
Related: Cancellation and refunds · How advertiser balances work