Support by plan
- White Label DSP — standard support
- DSP License — dedicated support
- DSP Acquisition — priority dedicated support
Channels
Email, live chat, WhatsApp and Zoom consultations. A 24/7 team supports technical discussions, product demonstrations and client onboarding.
What support covers
Launching, customizing, operating and scaling your platform — onboarding, branding and domain setup, advertiser configuration, supply and SSP integrations, tracking and analytics, traffic quality, billing and technical guidance.
Self-serve resources
- This Knowledge Base
- Ad Service Status — uptime and incidents
- Release Notes — see Release notes and platform updates
- Blog and Media Buyers resources at adtech.eu
To get a fast answer, include the campaign or creative ID, what you expected versus what happened, and when you saw it with the timezone.
For your own advertisers, the enablement plugins and the Claude AI Support Assistant let clients resolve most questions without reaching you — see Advertiser enablement plugins and AI & Automation plugins.
Related: Do you provide training for my team?