Support & Maintenance keeps a licensed or source-code platform up to date: ongoing updates, fixes and priority support. It is for clients who run the platform themselves and want us to keep it current.
What a plan covers
- Updates: new versions and features installed for you.
- Fixes: issues investigated and resolved.
- Priority support: a direct line to the team that builds the platform.
- Health checks: regular reviews of performance and setup, even when nothing is wrong.
- Security patches: applied as soon as they are ready.
- Advice: help planning what to build next.
Plans (billed monthly, cancel any time)
| Plan | Price | Includes |
|---|---|---|
| Basic | $390/month | Platform updates, email support |
| Priority | $790/month | Everything in Basic, priority queue, monthly health check |
| Dedicated | $1,490/month | Everything in Priority, a named engineer, small changes included |
Aren't upgrades already included?
Yes. Every plan includes platform upgrades. A support plan adds priority support, fixes and help bringing upgrades into any custom code built on top. We can maintain custom features we built and review ones your team built.
Hosted (rented) platforms
If you rent a platform, it runs on our servers with ongoing support included, and our Service Level Agreement applies. The SLA does not cover source-code licences hosted by the client.
Nov 13, 2026