Yes. Training is provided as part of onboarding, and further resources are available on an ongoing basis.
Live training
Onboarding includes guidance on operating the platform. Zoom sessions can be arranged for walkthroughs, setup guidance and operational questions.
Self-serve training resources
Available as plugins on DSP License and Acquisition — see Advertiser enablement plugins:
- Video Tutorials Academy — on-demand training from account setup to advanced optimization
- Campaign Manuals Library — PDF setup guides and playbooks by goal, format and vertical
- Knowledge Base Center — documentation and troubleshooting your advertisers can search themselves
- DSP Video Presentation — an introduction for prospects and new users
Why the self-serve material matters
Your team isn't the only group needing training — your advertisers do too. The cost of an advertiser is rarely acquisition; it's the repeated support. Enablement content turns that into something clients serve themselves, under your brand.
AI-assisted support: the Claude AI Support Assistant answers questions inside the platform, including campaign setup help — see AI & Automation plugins.
Related: Is onboarding included? · What support do you offer?